This PRIVACY AGREEMENT is made by and between you (“User”, “You” or “Your”) and rubiCorp Technologies Inc. LLC, a limited liability corporation of the State of Delaware (“RUBI”, “We”, “Our,” or “Us”).
RUBI is a membership-based service provider enabling members to arrange and schedule rides with a third-party driver specifically for children ages seven (7) and up, using Our mobile applications, websites, and other online products and services (“The Services”).
You are the parent or legal guardian of a minor child or minor children (“Rider”), who wishes to contract with RUBI to provide transportation services for Rider according to the terms set forth below.
We take your privacy seriously.
We respect your privacy and take measures to keep your data safe, to never sell your personal data and to be as transparent as possible.
This Privacy Agreement explains our practices regarding the collection, use and disclosure of information that RUBI receives when User uses The Services. RUBI collects information about User when User uses The Services and through other interactions and communications User has with Us. This Privacy Agreement applies to information collected and used by RUBI on Our behalf. This Privacy Agreement does not apply to any third-party websites, services or applications, even if they are accessible through The Services. Any information that RUBI collects is subject to this Privacy Agreement.
RUBI may modify and revise this Privacy Agreement from time to time. If RUBI makes any material changes to this Privacy Agreement, RUBI will notify User of those changes by posting them on Our mobile applications, websites, and other online products and services or by sending User an email or other notification, and RUBI will indicate when those changes will become effective. Also, please note that, unless RUBI defines a term in this Privacy Agreement, all capitalized words used in this Privacy Agreement have the same meanings as in our User Agreement.
This Privacy Agreement applies to persons anywhere in the world who use The Services.
DATA COLLECTION RELATED TO CHILDREN
If You register a child as a Rider, We will request that You provide Us with certain information that can be used to identify such person, such as name, photo, age, phone number, and email address. In the event the Rider is a child under the age of 13, by providing such information about the child, You affirm that You are such child’s parent or legal guardian and have all requisite authority to provide Us with such information and to authorize Us to use such information. In order to provide You The Services, You also acknowledge that, as noted above, We will pass certain components of this information on to Our Drivers. You will have access to a RUBI-provided phone number to allow communication between Users, Riders, and Drivers. However, the User’s actual phone number, and Rider’s actual phone number if applicable, will not be provided directly to the Driver. Additionally, the Driver will have access to User’s and Rider’s first name and last name, photo, and schedule. Driver may be able to communicate directly with Rider, including children under the age of 13, over the course of providing The Services, via voice call and/or text message (through a masked phone number), as well as through in-person communication. Other detailed data collection and its use by Us is appended below.
INFORMATION DIRECTLY PROVIDED BY USER
RUBI collects information that User provides directly to Us over web, mobile app, email, phone call or text or in person through Drivers. This information can be collected during various interactions such as when User creates or modifies their account, requests on-demand services, contacts customer support, or otherwise communicates with Us directly or indirectly. This information may include: name, email, phone number, postal address, profile picture, payment method, service notes, and other information User chooses to provide about self, Rider, or User’s family, friends or social network (such as information about User’s connections, User’s kids’ school or activity centers/staff, neighbors and their families, etc.).
INFORMATION COLLECTED FROM USER’S USE OF OUR SERVICES
When User uses The Services, RUBI collects information about User in the ways listed below. This list is non-exclusive and RUBI reserves the right to collect information through User’s use of The Services by means which may not be listed below.
Location Information: When User uses The Services, RUBI collects precise location data about the rides and services provided by Us. If User permits the RUBI app to access location services through the permission system used by User’s mobile operating system (“Platform”), RUBI may also collect the precise location of User’s device when the app is running in the foreground or background. RUBI may also derive User’s approximate location from User’s IP address.
Contacts Information: If User permits the RUBI app to access the address book on User’s device through the permission system used by User’s Platform, RUBI may access and store names and contact information from User’s address book to facilitate social interactions through The Services and for other purposes described in this Privacy Agreement.
Transaction Information: RUBI collects transaction details related to User’s use of The Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses User’s promo code, RUBI may associate User’s name with that person.
Device Information: RUBI may collect information about User’s mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Call and SMS Data: The Services facilitate communications between Users and Drivers. In connection with facilitating this service, RUBI receives call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
Log Information: When User interacts with The Services, RUBI collects server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service User used before interacting with The Services.
IMPORTANT INFORMATION ABOUT PLATFORM PERMISSIONS
Most Platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without User’s consent. Platforms have varying permission systems for obtaining User’s consent. By means of example only, at the time of the drafting of this Privacy Agreement, the iOS Platform will alert User the first time the RUBI app wants permission to access certain types of data and will let User consent or not consent to that request. Android devices will notify User of the permissions that the RUBI app seeks before User’s first use the app, and User’s use of the app constitutes User’s consent. These methods of Platform notification may change from time to time, and this Privacy Agreement may or may not reflect Platform’s current notification methods.
INFORMATION RUBI COLLECTS FROM OTHER SOURCES
RUBI may also receive information from other sources and combine that with information RUBI collects through The Services. For example:
If User chooses to link, create, or log in to User’s RUBI account with a payment provider (e.g., Google Wallet) or social media service (e.g., Facebook), or if User engages with a separate app or website that uses our API (or whose API RUBI uses), RUBI may receive information about User or User’s connections from that site or app.
If User’s affiliation uses one of Our enterprise solutions, RUBI may receive information about User from User’s affiliate (affiliate can be User’s employee, school, activity center, etc.).
When User requests a ride, Driver may provide Us with a User rating after providing services to User.
If User also interacts with The Services in another capacity, for instance by utilizing other apps RUBI provides, RUBI may combine or associate that information with information RUBI has collected from User directly.
USE OF INFORMATION
RUBI may use the information RUBI collects about User in a variety of ways, which include but are not limited to:
Provide, maintain, and improve The Services, including, for example, match between User and Driver, create pool rides, facilitate payments, send receipts, provide products and services User requests (and send related information), develop new features, provide customer support to Users and Drivers, develop safety features, authenticate Users, and send product updates and administrative messages;
Perform internal operations, including, for example, to prevent fraud and abuse of The Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
Send or facilitate communications (i) between User and Driver, such as estimated times of arrival (ETAs), or (ii) between User and a contact of User at User’s direction in connection with User’s use of certain features, such as referrals, invites, split fare requests, or ETA sharing;
Send User communications RUBI thinks will be of interest to User, including information about products, services, promotions, news, and events of RUBI and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;
Submit disclosures to governmental authorities as required by law; and
Personalize and improve The Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
SHARING OF INFORMATION
RUBI may share the information RUBI collects about User as described in this Privacy Agreement or as described at the time of collection or sharing, including as follows:
THROUGH OUR SERVICES
RUBI may share User’s information:
With Drivers to enable them to provide The Services User requests. For example, RUBI shares User’s name, photo (if User provides one), average User rating given by Drivers, and pickup and/or drop-off locations with Drivers;
With other users or riders if User uses a ride-sharing service like Pool ride; and with other people, as directed by User, such as when User wants to share User’s ETA or split a fare with a friend;
With third parties to provide User a service User requested through a partnership or promotional offering made by a third party or Us;
With the general public if User submits content in a public forum, such as blog comments, social media posts, or other features of The Services that are viewable by the general public;
With third parties with whom User chooses to let us share information, for example other apps or websites that integrate with our API, or those with an API with which RUBI integrates; and
With User’s affiliates (affiliate can be User’s employee, school, activity center, etc.) and any necessary third parties engaged by Us or User’s affiliates, if User participates in any of Our enterprise solutions.
OTHER IMPORTANT SHARING
RUBI may share User’s information in one or more of the following ways:
With RUBI subsidiaries and affiliated entities that provide services or conduct data processing on Our behalf, or for data centralization and / or logistics purposes;
With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on Our behalf;
In response to a request for information by an authority if RUBI believes disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if RUBI believes User’s actions are inconsistent with our User agreements or policies, or to protect the rights, property, or safety of RUBI or others;
In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of Our business by or into another company;
If RUBI otherwise notifies User and User consents to the sharing; and
In an aggregated and/or anonymized form which cannot reasonably be used to identify User.
SOCIAL SHARING FEATURES
The Services may integrate with social sharing features and other related tools which let User share actions User takes on The Services with other apps, sites, or media, and vice versa. User’s use of such features enables the sharing of information with User’s friends or the public, depending on the settings User establishes with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data User provides to or shares through them.
ANALYTICS AND ADVERTISING SERVICES PROVIDED BY OTHERS
“Web Beacons” (also known as clear gifs) are tiny graphics with unique identifiers that may be included in The Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of The Services, to monitor how many visitors access The Services, and to monitor the effectiveness of Our advertising. Unlike Cookies, which are stored on User’s hard drive, Web Beacons are typically embedded invisibly on web pages or emails.
User may correct User’s account information at any time by logging into User’s online or in-app account. If User wish to cancel User’s account, please email us at email@example.com. Please note that in some cases RUBI may retain certain information about User as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if User has a standing credit or debt on User’s account, or if RUBI believes User has committed fraud or violated our terms, RUBI may seek to resolve the issue before deleting User’s information.
RUBI will comply with individual’s requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.
RUBI requests permission for our app’s collection of precise location from User’s (or Rider’s) device per the permission system used by User’s (or Rider’s) mobile operating system. If User initially permits the collection of this information, User can later disable it by changing the location settings on the applicable mobile device. However, this will limit User’s ability to use certain features of The Services. Additionally, disabling Our app’s collection of precise location from a device will not limit Our ability to collect User’s trip location information from Driver's device nor Our ability to derive approximate location from User’s IP address.
RUBI may also seek permission for Our app’s collection and syncing of contact information from User’s device per the permission system used by User’s mobile operating system. If User initially permits the collection of this information, iOS customers can later disable it by changing the contacts settings on User’s mobile device. The Android platform does not provide such a setting at the time of the writing of this Privacy Agreement.
User may opt out of receiving promotional messages from Us by following the instructions in those messages. If User opts out, RUBI may still send User non-promotional communications, such as those about User’s account, about The Services User has requested, or Our ongoing business relations.
RUBI collects information about Drivers when You use The Services and through other interactions and communications You have with Us.
COLLECTION OF INFORMATION
RUBI may collect personal data from You during the course of Your application for, and use of, The Services, including location data, which information may be stored, processed, and/or accessed by RUBI, as well as its service providers, for business purposes, including for marketing, lead generation, service development and improvement, analytics, industry and market research, and such other purposes consistent with RUBIUBI’s and its affiliates’ legitimate business needs. By submitting information to RUBI during the application process and/or by using The Services, You consent to such collection and use of personal data.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
Subject to all applicable laws, RUBI may provide to a third party any information (including personal data and any RUBI Data) provided hereunder if: (a) there is a complaint, dispute or conflict, including an accident, relating to a Driver; (b) it is necessary to enforce the terms of this Privacy Agreement or any other agreement between You and Us; (c) it is required, in RUBI’s sole discretion, by applicable law, regulation, ordinance, license, or operating agreement; (d) it is necessary, in RUBI’s sole discretion, to protect the safety, rights, property, or security of RUBI, The Services, or any third party; to detect, prevent or otherwise address fraud, security or technical issues; and/or to prevent or stop activity which RUBI, in its sole discretion, considers to be, or to pose a risk of being, illegal, unethical, or legally actionable.
LOCATION-BASED SERVICES CONSENT
You hereby expressly consent to RUBI’s use of location-based services and expressly waive and release RUBI from any and all liability, claims, causes of action or damages arising from Your use of The Services, or in any way relating to the use of the precise location and other location-based services.
If User has any questions about this Privacy Agreement, please contact us at firstname.lastname@example.org, or write us at RUBI, Attn: Legal, 55 E 3rd Ave, San Mateo, CA 94404.