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RUBI was established by parents who understand the demands of busy adults with active families.
Frequently asked questions
What is Rubi?
The most trusted (and safe) way to transport your loved ones. We provide safe rides for your loved ones while you are busy working, juggling family schedules or simply not able to be in three places at one time.
Why RUBI and not another rideshare app?
Currently RUBI is the only rideshare app specifically for children and seniors. We also have the most extensive and comprehensive vetting procedure and a zero-tolerance policy. For more information on RUBI’s vetting process, please click here here.
How do I know my loved one is safe?
Safety is our first priority. RUBI thoroughly screens and vets our drivers. We have partnered with a third-party background search provider, a prominent background investigation company, to clear every RUBI driver. Your driver not only has a clean background and driving record that is checked on a regular basis, but has completed extensive training as well. Our drivers using our RUBI Driver proprietary app with the built-in Google mapping technology for all their GPS Navigation needs.
Does RUBI require a membership?
RUBI has a monthly or yearly subscription fee.
Can I meet a potential driver?
Yes, we can set up a RUBI Introduction between you and a member of our network. The meetings can be either in-person or via video conferencing services like Zoom. In-person requests are done upon request. All RUBI Introductions come with a $35 fee.
What if the driver we prefer is not available?
If your trusted driver is not available, no worries! Being a part of the RUBI community allows you access to our entire network of safe and trusted drivers.
How do I sign up or start an account?
**We are currently not accepting new memberships** Download our app to open an account and start requesting RUBI rides!
How do I upload our schedule to the app?
Once you download the app and create an account you will have access to our scheduling platform. All confirmed ride requests will sync to your Google calendar.
How do I upload our schedule to the app?
Once you download the app and create an account you will have access to our scheduling platform. All confirmed ride requests will sync to your Google calendar.
What happens if a rider leaves something behind in the car?
Simply contact RUBI at the details provided during your onboarding. Please provide the ride confirmation number with your request. A recovery fee for an item lost is $15. If you would like the item to be delivered to your location, the delivery costs will reflect the mileage rate for the trip.
What happens if the rider is late or does not show up?
After the maximum waiting time for a ride has elapsed, the ride is canceled and a cancellation fee is incurred. In the event this should happen, you may contact RUBI to inquire about ordering a same-day ride. Same-day rides cannot be guaranteed and are subject to driver availability.
What is a driver chaperone?
A driver chaperone is when the driver accompanies the child to and from the vehicle. A driver chaperone is not included in the fare and must be selected when creating your ride request. To request a chaperone, a $10 surcharge is added to the fare. Drivers will park their vehicles and follow parent-specified drop-off or pickup instructions needed to release their child from school or an activity. When requesting a chaperone, parents must provide detailed instructions for drivers to ensure no issues occur.
